Privacy policy

Last Updated: March 12, 2025

Introduction

Truckers Swiss Shop values the protection of your personal data and privacy. This privacy policy explains how we collect, use, store, and protect your information in compliance with the applicable Swiss Federal Data Protection Act (FADP).

Data Collected

We collect and process only the personal data necessary for managing our business and improving our services. This data may include:

  • First and last name
  • Postal address and email address
  • Phone number
  • Payment information (securely processed by our partners)
  • Order history and preferences
  • Technical information (IP address, browser type, etc.)

Purposes of Data Processing

We use your personal data for the following purposes:

  • Processing and fulfilling orders
  • Managing returns and refunds
  • Communicating with customers (customer service, notifications, promotional offers if consent is given)
  • Improving our services and user experience
  • Compliance with legal and regulatory obligations

Data Retention

We store your personal data only for as long as necessary for the respective processing purposes, in accordance with Swiss legal requirements. Once the retention period expires, the data will be securely deleted or anonymized.

Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, modification, or disclosure. Access to the data is restricted to authorized personnel who require it for processing.

Data Sharing

Your personal data is neither sold nor rented. However, it may be shared with:

  • Our service providers (payment processing, logistics, customer support) who are committed to maintaining confidentiality and security
  • Swiss authorities in compliance with legal obligations

User Rights

Under the FADP, you have the following rights concerning your personal data:

  • Right to Access: You can request information about the data we store about you.
  • Right to Rectification: You can request corrections to inaccurate data.
  • Right to Deletion: Under certain conditions, you can request the deletion of your data.
  • Right to Object: You can object to the use of your data for specific purposes (e.g., marketing).
  • Right to Data Portability: You can request your data in a structured format.

All requests regarding these rights can be sent to : truckers.swiss.shop@gmail.com.

Cookies and Similar Technologies

We use cookies to enhance your user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to the Privacy Policy

We reserve the right to modify this policy due to legal or technological developments. The latest version will always be available on our website.

Contact

For any privacy-related inquiries, please contact us at truckers.swiss.shop@gmail.com.