Refund policy
We have a 7-day return policy. You have 7 days after receiving your item to request a return.
Note: Items returned without a prior request will not be accepted.
Return Conditions
Delivered Order
No refund or replacement will be processed if the tracking information indicates that the order has been delivered.
- In case of non-receipt of the package, a non-delivery certificate from the local post office will be required for any refund or replacement request.
Damaged Product
A full refund or replacement is possible for items received damaged.
- Proof in the form of a photo or video must be submitted to our shop for approval.
Incorrect or Missing Product
If you receive an incorrect item or an item is missing from your order, we will proceed with a refund or replacement.
- Proof in the form of a photo or video must be submitted to our shop for approval.
Important Note
Refunds and replacements will only be issued if Truckers Swiss Shop is responsible for the issue. No refund or replacement will be granted if the responsibility does not lie with us.
Exceptions & Non-returnable Items
Some items cannot be returned, including:
- Custom-made products (special orders or personalized items)
- Sale items
- Gift cards
Feel free to contact us for any questions about a specific item.
Return Instructions (Replacement or Refund)
Contact us at truckers.swiss.shop@gmail.com with the following information:
- Full name
- Order number
- Proof of payment
- Photo or video of the item (damaged, incorrect, or missing)
- Non-delivery certificate from the local post office (in case of non-receipt of the package)
Processing the Request
1. We will review your request and inform you of its approval or rejection.
2. If approved:
- Replacement: We will send you a new item.
- Refund: The amount will be automatically refunded to your payment method within 10 business days.
Issue with the Refund?
If you have not received your refund after 15 business days, please contact us at truckers.swiss.shop@gmail.com.